When I started my first real job as a counter waitress at Howard Johnson's a few years (decades?) back, the only training I received was a 2 minute show and tell around the counter. I knew where the ice cream and soda fountain were and where the bowls and glasses were but that's about it. The first customer that asked me for an ice cream float got a big surprise. The ice cream was floating but I'm not sure what it was floating in to this day. I am sure however, that the customer never came back to HoJo's looking for a float. Today, companies concerned about ramping up new employees faster are turning to online games rather than relying on other employees to do informal training.
Coldstone Creamery, Cisco and Canon are using video games to get more employees engaged in training programs. Business Week reports that the 'serious games' market makes up about 15% of the online gaming market and will grow to roughly $100 million in revenue in the next five years. A manager at Coldstone claimed that over 8,000 employees downloaded their ice cream scooping game in the first week it was available.
Continue reading "The Scoop on Video Training" »
Charline Li has an in-depth post about her recent experiences with online real estate tools and the impact of social computing on traditional real estate business models. The post is worth reading just for the thorough review of real estate sites and tools, but she also makes several interesting points. The real estate industry is going through a major shift driven by social computing. The power is moving from the realtor to the consumer and surprise, surprise, many of them are women.
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There's been a lot of talk the last few days about the effect of stress on women. Need to figure out how to deal with stress? Well if you're a woman and even barely alive, I'll guarantee that you're dealing with stress in your life, career or relationships. Here's some help for those with a budget and a little time and for those with just 10 minutes to spare:
- Sign up for the next Camp Bombshell, a 3-day camp run by six women from Miami where harried women can bond over archery and canoeing or "sit on the porch and smoke cigarettes".
- Visit the Health section of BBC's website for tips on Coping with Stress - As the BBC put it 'We're not weak or neurotic because we're stressed - we're stressed because we're human.'
- Watch a quick Video program from the National Geographic on the difference between physical stress and psychological stress - yes the latter form is reason why you gain weight when stressed.
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AdAge reported that Disney is going to begin placing Ads in their weekly Disney Radio podcasts targeted at children starting in June 06. While it isn't surprising that they are finding another way to monetize their content and their brand, it raises an interesting question: Should advertisers create their own podcasts or jump on the backs of other companies?
Disney reports that they have had over 170,000 downloads of their podcasts already.
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The other day I warned the online news industry that if they didn't start providing deeper content, they were not going to appeal to the large numbers of women hungrily looking for rich information across news sites, blogs, podcasts and online communities. The Project for Excellence in Journalism just came out with a new study on the state of the media showing the decline in jounalism where more and more outlets repeat fewer and fewer stories. The lack of original thinking and minimal effort placed on new investigation has driven many people like myself away from relying on traditional news sources, seeking information from ever more niche non-traditional news sites and blogs.
Continue reading "It's Not News to Me" »
Heidi Cohen, who is a columnist for the ClickZ Network, raised some interesting points in a recent article about local advertising. Many retailers, local news organizations and regional businesses still haven’t done much online advertising yet because they feel that people will find them through word of mouth, store visits or the yellow pages. While they are sitting on the sidelines, many of their readers and patrons are being influenced by online discussions rather than local print and TV ads. People are reading about their favorite stores, local events and service providers on blogs, community forums and discussion boards that are available 24x7.
Not everyone may be online yet but in most households, someone is online everyday with access to local information for teens through seniors. So what are people looking for in local information? Just about everything you can think of:
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